Lies Trash Service

ALL BLUE SPRINGS CUSTOMERS: As of 12/04/2023, the city ordinance regarding restrictions on trash/recycle/yard waste containers and bags has changed. Effective immediately, all customers are required to have their containers and/or bags on the curb by 6am on pick-up day. Containers/bags that are not placed on the curb for pick-up will not be pulled from the house and will be considered not out. We charge a $15 fee to reschedule your pick-up if it is not out (and on the curb) at time of pick-up. We appreciate your patience and understanding in this matter.
In addition to your rate, what extra fees/surcharges are added to my bill? We do not charge any additional, hidden fees on top of your rate. You will not see any environmental, fuel, nor administrative surcharge fees on your billings.
How do I start service with Lies Trash Service? You can call our offices at (816) 228-4728, and give our office staff some basic billing information over the phone. You can also start service online by clicking the “Online Sign Up” link in the menu above. We do require your first payment in advance to start your services.
How much notice do I need to give in order to start service? We can add new customers to route with a notice of 1-2 business days.
What payment options do you offer your customers? Lies Trash Service currently has 4 payment options. Once you receive your bill, you can either mail in a check or money order to Lies Trash Service, 802 NW Vesper St Unit 2, Blue Springs, MO 64015, call our office at (816) 228-4728 to pay with a debit/credit card over the phone, call our office to setup reoccurring credit card payments, or pay your bill online by clicking the “Online Bill Pay” link above.
How does your billing work? We bill our commercial customers on a monthly basis. We bill our residential customers on a quarterly basis unless otherwise requested by the customer. We create and mail invoices 30 days before the start of the quarter and payment is due by the first day of the quarter. Accounts whose payments are not received by the 15th of the month due will be assessed a $3 late fee. If payment is not received by the last day of the month due, the account will be placed on hold and assessed an additional $5 late fee. Services will not be resumed until full payment has been made. If an account misses their pick-up due to non-payment, it is a $15 fee to send a driver out on a non-scheduled day for pick-up. If a container is removed related to non-payment, there is an additional $15 delivery fee to re-deliver a container in order to resume service.
What time will my trash/recycling be picked-up? Your trash/recycling/yard waste can be picked-up anytime between 6am and 5pm. We ask that everyone put out their items by 6am or the night before to avoid being missed because your containers were not out. We cannot guarantee a specific time for your pick-ups because it may fluctuate from week to week based on the route size, weather, and other unforeseen circumstances. Please keep in mind that the trash will be picked up in a different truck than the yard waste and/or recycling. Yard waste and recycling are picked up at the same time by a split body truck. If you notice that one has been picked-up while one or the other hasn’t, please wait until 3pm to call our office and report this.
What do I do if my trash container is damaged or stolen?
- Personal Containers: If a resident chooses to opt out of using containers provided by Lies Trash Service, the responsibility for personal container replacement belongs to the resident as residents are responsible for their own container’s security and care. It is mandatory that the container used by residents are able to withstand rugged use in the normal collection process. When damage results from the normal collection process, or due to age, Lies Trash Service does not accept liability and will not replace the personal container. Containers personally purchased by the resident are subject to standard vendor warranties and life expectancy.
- Containers Furnished by Lies Trash Service: Containers provided by Lies Trash Service are the property of Lies Trash Service. These containers are highly durable and from a trusted vendor. They have a life expectancy of 10 years. If the container you are using from Lies Trash Service is damaged, please call our office to request a repair or replacement. If your Lies Trash Services container disappears, please report that to our office immediately. Lies Trash Service containers that are not returned/recovered upon termination of services will be the responsibility of the resident, and a non-recovery fee will be reflected on the final invoice.
What do I do if my trash/recycling/yard waste does not get picked-up on my scheduled pick-up day? Routes start at 6am, and can run until 5pm. If you believe that you have been missed, please call us within 48 hours of your regular pick-up day in order to receive an additional pick-up or to receive a missed credit. If you forget to put out your items, feel free to call our office so that we can get you on the schedule for a later date. The charge for rescheduling pick-up is $15.
Do you pick-up bulk items, and how do I schedule pick-up of bulk items? We do pick-up bulk items for an additional charge which varies based on the items and quantity. In order to schedule a pick-up or to find out pricing, please call our office at (816) 228-4728 . Our office staff can give you pricing and schedule a pick-up within 1-2 business days.
What is the weight limit on the trash? The weight limit for any residential container is approximately 100 lbs. Best judgement regarding the container’s weight is left to the driver on your route. Customer will be responsible for personal containers if they break due to being overweight and/or overfilled. Please do not throw away rocks, dirt, concrete, bricks, construction debris, etc. as we do not take these items. The weight limit for bags is approximately 40 lbs.
Do you accept yard waste and tree branches/limbs? Yard waste is not accepted with your trash items; however, we do have an optional add-on service for yard waste. Yard waste service must be kept for three consecutive months once it has been added before you can cancel/hold this portion of service. Tree branches/limbs need to be cut down to around 4 feet in length and tightly bundled in groupings measuring 12 inches in diameter or less. Please do not put branches/limb into your trash container as it will not be accepted. Grass clippings and leaves may either be placed into the container loose, or may be placed in lawn leaf bags. Plastic bags are not accepted.
What are your weekly limits? The weekly limits for each service is a 96 gallon cart plus 6 (30 gallon) bags OR 9 (30 gallon) bags per service that is billed on your account (Trash, Recycle, Yard Waste). Any bundle of tree branches/limbs take the place of one bag within your yard waste limit.
What do I do if I am going to be out of town, and want to put my service on vacation? We can put your services on a vacation status for time periods of at least 2 weeks, and up to 6 months. We limit vacation holds to two per year. During the time of your vacation hold, you will not be picked-up and a credit will be processed on your account for the hold period once it is made active again. Credits will reduce your overall account balance, but will not affect the due date for services used, nor the billing cycle. Services will automatically resume on the date specified when you put your account on vacation. To change your account to a vacation status, please call our office at (816) 228-4728. Vacation holds must be reported to our office by phone prior to the start date. We are not able to process vacation holds retroactively.
What is not allowed in my trash? We do not accept any items that are considered hazardous or are not considered household trash. Hazardous items include, but are not limited to, wet paint, oil, and hazardous chemicals. We also do not accept dirt, gravel, concrete, landscape materials, tires, auto parts, electronic items, nor construction/remodel materials.
Can I use a container that has another company’s name on it? Yes! We do recommend that you use containers provided by Lies Trash Service as it helps the drivers on route to get everyone picked up on the scheduled day; however, you do have the option to refuse the 96 gallon cart included with services. You can use any waste container that you would like if you opt out of receiving a container from Lies Trash Service. If you do choose to use a personal container, please be aware that we will place a Lies Trash Service sticker on it as well as other labels to indicate recycle or yard waste if applicable. Please note that Waste Management containers with a yellow lid are specifically designated for recycling materials. Items placed in these containers will not be dumped with the trash. Any items in a container labeled recycling will also not be dumped with the trash for any reason.
How do I cancel my account? Lies Trash Service does not require an annual contract. You can cancel your service at any time without a cancellation fee; however, service is automatically re-billed at the end of each billing cycle and service is provided for 30 days before being placed on hold for non-payment. Customers are financially responsible for service while it is active regardless of the customer’s usage. In order to cancel your service and avoid the automatic renewal, you must call our office at (816) 228-4728 and speak with a customer service representative prior to renewal. If you cancel service, please request your cancellation confirmation number. If you receive a bill after cancellation, we will request this number to verify that a cancellation was made. Please note that though services are re-billed, they are not automatically charged to your credit card unless you have specifically asked to be placed on auto-pay. You are still responsible to make your payment if not set up on auto-pay. As of 11/01/24, no refunds will be given for quarterly, prepaid services that cancel prior to the end of their current billing cycle unless moving out of our service area. We will not extend quarterly service for pending cancellations beyond the current billing cycle without a full 3 month payment.